The Cleaning Company Who Cares

PRIVACY POLICY

This privacy policy sets out how The Cleaning Company Suffolk uses and protects any information that you give us when you use this website.

1. What Information we collect about you and how it is used

1.1 Contact Us Form

When contacting us, we request your name, email address, telephone number and details of your enquiry. These are transmitted via email to our customer services team who use the information to deal with your query, and stored in Wufoo. This information is never shared outside of The Cleaning Company Suffolk.

In some circumstances, the data may be stored in our internal support system for further action. This data is stored indefinitely for reference, but you may request its deletion by contacting us.

2. Your Rights

You have a number of individual rights relating to the processing and storage of your personal data. They are as follows:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

Further information can be found at the Information Commissioner’s Office website.


3. Withdrawal of consent, erasure, and information access

Please contact us using the details outlined in the section labelled Data Controller if you wish to do any of the following:

  • To withdraw your consent for activities for which you have previously consented
  • To request a copy of the information that we hold on you
  • To request the deletion of information that we hold on you


4. Cookies

Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.

The table below explains the cookies we use and why.

Cookie

Cookie Name

Description

Google analytics cookies

__utma, __utmb, __utmc, __utmz

Cookies used to collect information about how our
 visitors use our site.
 We use this information to improve your experience.
 More information here:
 www.google.co.uk/intl/en/analytics/privacyoverview.html

Wufoo (Survey Monkey)

SSID, SSLB, SSPV, SSRT, SSSC, _ceg.s, _ceg.u, cvo_sid1, cvo_tid1, ep201, ep202, optimizelyBuckets, optimizelyEndUserId, optimizelySegments

Used to validate and confirm contact form submissions




Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


When we will send your personal data to other countries

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") by us or by our sub-contractors.  Where we, or our sub-contractors, use IT systems or software that is provided by non-UK companies, your personal data may be stored on the servers of these non-UK companies outside the EEA.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

SurveyMonkey Inc – Contact form . Registered with the EU – US Privacy Shield


5. Changes to this privacy policy

This privacy policy is reviewed and updated periodically and was last updated on 8th July 2018.


6. How to contact us

Please contact us if you have any questions about this privacy policy or the information that we hold about you. This can be done by using our contact form or by writing to us at the address outlined below.

Unit 2 St. Johns Road

Saxmundham

Suffolk

IP17 1BE